Agreement For Outsourcing Call Center — Smart Business Box

Agreement for Outsourcing Call Center is prepared when a company outsources certain work to a vendor, who in turn is responsible for customer handling and experience. This agreement needs to be very airtight to ensure that there is no scope of a discrepancy. There are measurements involved to set the standards for the agreement and they act as deliverables. These standard deliverables are also known as Key Performance Indicators (KPI).

Performance monitors and corresponding results.

• Goals of both the parties involved.

• Point of contact

• Conditions of cancellation

• Customer Satisfaction

• Ticket resolutions